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Boost reliability in the on-demand economy with tailored coverage.
In the fast-evolving gig economy, secure and efficient delivery processes are essential. The While Under Dispatch Insurance Program (WUD) is crafted specifically for gig economy and on-demand platforms, providing on-demand protection for service providers — including drivers, parcel delivery personnel, and shoppers. This insurance strengthens platforms with solutions that support seamless operations and enhance customer satisfaction.
While Under Dispatch (WUD) insurance is an essential liability policy for drivers working under dispatch, it offers coverage where personal auto policies may fall short. This insurance is particularly important for independent contractors, as it provides the necessary protection while on the job.
While Under Dispatch is the status of a driver who is actively engaged in work for a company. This status indicates that the driver is on duty, handling tasks such as transporting goods or people and is under the direction and control of the company they represent.
When a driver is under dispatch, the company they represent is generally responsible for the driver’s actions, regardless of whether the driver is an independent contractor. This liability holds as long as a valid lease agreement is in place, ensuring that the motor carrier remains accountable for incidents occurring while the driver is working under their direction. Understanding this aspect of WUD insurance helps both drivers and carriers protect themselves from unexpected liabilities.

These insurance solutions are specifically designed to meet the unique demands of tech-gig economy companies, whether in ridesharing, food delivery, or small parcel delivery services. From the moment parcels, goods, or customers are picked up until their safe delivery, comprehensive protection ensures the business is covered.
Available coverage may include:
Platforms can safeguard their reputation by having every transaction meticulously covered.
Service providers can opt in for single transit policies through an open policy structure for ongoing delivery cycles typical to gig economy platforms.
Extensive While Under Dispatch coverage guards against potential risks such as damage, loss, theft, and accidents. It provides service providers (drivers) with the assurance they need to operate confidently, leading to reduced disruptions and a smoother delivery experience for customers.
Brown & Brown helps gig and on-demand platforms strengthen delivery reliability, safeguard driver operations, and reduce risk exposure with flexible, technology-driven insurance solutions. Our advisors collaborate with transportation and logistics leaders to develop customized coverage that supports sustainable growth and customer confidence in the gig economy.