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Risk Management Services: Claims Advocacy

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Integrated Claims Support for Businesses Nationwide

Claims management is a cornerstone of every successful brokerage partnership. We understand how effective claims management can drive better outcomes. You need an experienced claims team available to assist you. Brown & Brown is geographically deployed throughout the U.S. and brings a wealth of technical knowledge in all insurance areas including commercial, property, personal lines and management liability insurance.

24/7 availability ensures you, your business and your employees are safe and can resume normal operations as quickly as possible.

Strategic Claims Management

Our approach to claims advocacy includes:

  • Providing coverage analysis, customer/carrier collaboration, and claims reviews to maximize insurance recoveries
    • Advocate on customer’s behalf to appeal claim denials
  • Developing claims manuals, internal claims handling protocols, insurance carrier claims handling procedures, and detailed claims resolution strategies
  • Assisting with claim and submission process reviews
  • Performing advisory review of claim resolution obstacles and strategies
  • Supplying specialty support for complex claims

Property Claims Services and Disaster Recovery Support

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Natural disasters cause billions of dollars in damage annually, displacing millions and devastating homes, businesses and neighborhoods, often with little warning. These events can knock out power, disrupt access to basic necessities and create challenges for recovery.

Being prepared with a disaster emergency plan and understanding the steps for handling property claims is crucial. Property claims, often complex due to the interplay of coverage types and hidden risks, require specialized guidance. Brown & Brown helps customers through every stage of the process, from minor repairs to complete rebuilds, ensuring thorough coverage reviews and aggressively pursuing full recoveries in collaboration with customers and carriers.

Streamlined Claims Closure and Settlement Solutions

Brown & Brown leverages proprietary loss data, financial analytics and a detailed claim review process to assist in closing open claims through various settlement options. By conducting a comprehensive inventory of open claims and ranking each based on its settlement potential.

Each claim is individually analyzed to identify unique characteristics or challenges—such as the need for a Medicare Set-Aside (MSA)—and a tailored strategy is developed to move the claim toward resolution. Throughout the process, Brown & Brown collaborates closely with key stakeholders, including the insurance carrier, TPA claims adjuster, nurse case manager, defense counsel and others, ensuring a coordinated and effective approach to claim settlement.

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Complex Claims

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Natural disasters cause billions of dollars in damage annually, displacing millions and devastating homes, businesses and neighborhoods, often with little warning. These events can knock out power, disrupt access to basic necessities and create challenges for recovery.

Being prepared with a disaster emergency plan and understanding the steps for handling property claims is crucial. Property claims, often complex due to the interplay of coverage types and hidden risks, require specialized guidance. Brown & Brown helps customers through every stage of the process, from minor repairs to complete rebuilds, ensuring thorough coverage reviews and aggressively pursuing full recoveries in collaboration with customers and carriers.

Claims Management and Administration for Workers’ Compensation Programs

Assign a claims resource who will augment internal practices of maintaining communication with injured associates from the time an injury is reported until the claim is resolved

  • Assist with establishing and managing return to work/alternative duty procedures
  • Establish relationships with medical providers
  • Evaluation of medical bill review, preferred provider organization (PPO) utilization and pharmacy management processes
  • Assist with compensability decisions
  • Work with claim administrators and third-party vendors to establish Nurse Line or enhanced injury diagnosis and medical treatment services
  • Identify loss trends to control workers compensation frequency and severity

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Additional Resources

Connect With Brown & Brown

Schedule a consultation with our Brown & Brown claims advocacy specialists to discuss your claims management and recovery goals. Our experienced team can help you streamline processes, strengthen your coverage strategy and reduce your overall cost of risk. Learn how Brown & Brown can help protect your business through strategic claims advocacy and data-driven insights.

Connect with Our Team